Clicking on this icon opens an audio player in Cradle to Grave, allowing you to listen to the call instantly.
Avaya Wav File Format Software For TheAfter several years and hundreds of IP Office installations, Ximas founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software for the platform.
They needed a reporting suite that would only take a few minutes to install, would show the details of every event that happened on a call instead of just a vague summary, and could report on all users, groups, and trunks without licensing headaches. In 2007, Xima spun off from its parent company and began aggressive development on Chronicall. The name Xima was chosen as a modern derivation of the romantic word cima, meaning the top or pinnacle. The name Chronicall represents a strategic merger of accurate and detailed timekeeping with call reporting. ![]() It shows you exactly what happened to any call on your system from the moment the call arrived at your phone switch to the instant the call ended. True Cradle to Grave reporting means that you can expand each and every call to view its ringing, talking, queue, hold, and transfer events; conference call information; and the agents, hunt groups, and external parties involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis. Our developers have created over 40 accurate and vibrant reports, charts, and graphs that use everything from the simplest criteria to some of the most detailed and specific statistics available from any call reporting software. Avaya Wav File Format Free To RunYou are free to run these reports as many times as you like to find invaluable information on your calls, events, conferences, agents, groups, queues, and trunks. Each installation of Chronicall gives you access to these powerful reports and the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file. Reports can be viewed or saved in many standard formats: Adobe Reader (. Chronicalls custom report creator walks you through the simple stepby-step process of creating useful reports. You choose your rows and columns as well as filters to help you pinpoint the information you need. Every aspect of the reports layout and function, including the report summaries you want to display, the order of columns, the sorting method used to organize rows, and the data used to create each graph, is under your control. With so many options and settings available, we understand that some users might need additional assistance. If you have Xima Care and need help creating a report, the Xima support team is only a phone call or email away. We will make sure that you have the reports you need to make managing your call data as simple as possible. When a recording is created, Recording Library takes the file and compresses it into an efficient Speex (. Recordings like this typically take up 100 KB of file storage per minute. Avaya Wav File Format Full Hours EveryThis means that with only 32 GB of storage space, you could record an agent for eight full hours every workday for two years. Chronicall intelligently matches each recording with the appropriate call and places a small icon next to that calls data within Cradle to Grave.
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